氏名:非公開

Autodesk / Consulting Project Manager / Customer Success Manager

Within 23 wards, Tokyo, Japan

自己紹介

Customer Success / Program / Project Management in Autodesk and HPE:
- Customer and Internal departments orchestration for both customer success and our business.
- Program management for customer success, optimize all projects provided by company with the best deliverable and our business benefits.



Service Delivery Executive for Pre-sales - Center of Excellence in Microsoft:
- Cloud benefit maximization for customer.
- Cloud adoption and change management solution proposal.
- Solution Architect to propose and offer the best cloud adoption strategic plan.



IT Outsourcing Solution Architect:
- IT Outsourcing solution architecture from high-level to details.
- Costing, Risk management and Pricing for profit maximization.
- Service management proposal based on ITIL framework.
- Define and create SLA and SOW and negotiation to make agreement with customer.
- Presentation in English and Japanese.
- Solution team management is as usual.



IT Outsourcing consulting:
- Outsourcing business startup planning & support.
- Team management as an outsourcing support (up tp 30 people).
- Service Level Management.



Business Process and Business Application System:
- Business process consulting.
- Design business application system from TO-BE process to implementation.
- QA test, user training and data migration for new system.



Management:
- People management up to 20 people.
- Performance management for people.
- Business modeling, planning and execution.
- Project management (PMP certified).
- Coaching and mentoring.
- Logical problem solving.



Specialties:
- Customer Success Management
- Program Management
- Solution Architect and Lead
- Program Management
- Business Modeling and Start-up Support
- Coaching & Mentoring
- Problem Solving with Logical Analysis
- Effective Proposal & Presentation
- People management
- Diversity for internal and external.
- Bi-lingual communication in listening, speaking, writing, reading in English and Japanese


職歴 / 学歴

  • 2015/10

    Autodesk /Consulting Project Manager / Customer Success Manager

    2015/10 継続中

  • 2013/2

    Microsoft /Service Delivery Executive / Online Service Manager

    2013/2 2015/9

  • 2001/1

    Hewlett-Packard /Solution Architect / Account Delivery Manager / Outsourcing Consultant

    2001/1 2011/4

  • 2011/5

    Dell EMC /Senior Manager / Solution Architect

    2011/5 2013/9

  • 1997/11

    Accenture /Outsourcing Consultant

    1997/11 1999/12