Strategic Account Manager - EMEA

  • システム・ソフトウェア開発(業務支援)
  • 海外営業/海外進出


4 years experience advising some of the largest global airline clients and investment fund managers and consultancy firms on complex financial and commercial software solutions.
Led a multicultural team of 40+ outsourced technical project analysts and service delivery managers in Hungary and India for implementation and management of BPO revenue accounting, IATA fare audit/revenue assurance, credit card e-commerce transaction management and SaaS business intelligence software contracts.





Articulate and multilingual Strategic Account and Service Delivery Manager with an unrivalled ability to turn around and manage under-performing accounts, up to C-level, within demanding environments. Skilful negotiator and communicator with a highly organised approach to delivering exceptional customer service and developing effective rapport with both internal and external stakeholders. Great capacity to adapt to new situations and technologies; along with the ability to lead multicultural outsourced service delivery teams. Flexibility to travel extensively worldwide, as necessary, and willing to relocate. Fluent Spanish, with good working knowledge of Italian, French, Swedish and German.


- Client relations, particularly within politically challenging emerging markets
- Aviation business and market intelligence
- Airline financial solutions: Passenger Revenue Accounting, Sales Audit, Credit Card Management
- SaaS and BPO / BPM managed services
- High-profile government software and hardware service delivery management
- Commercial aircraft procurement
- Aircraft operations
- Client/operator management