Process and Capabilities Manager at Hewlett-Packard

  • 情報機器商社
  • 海外営業/海外進出

経験内容

Worldwide Process Lead for Hewlett-Packard's future global Order Management solution, spanning WW Sales Operations Business Groups across all geographies.
Process Owner for Order Capture/Order Management processes for HP Channel Business in EMEA (Europe, Middle East, Africa), acting as Business Analyst and Project Manager for successful implementation of multiple process re-engineering and efficiency improvement initiatives.
Designed processes that enable an Order Management platform on which thousands of users process a six-digit number of orders with billion-dollar revenue every year.
Managed business integration and mitigated impact of data center moves impacting around 800 business users, including regular management communication and daily briefings to different organizational levels.
Successfully drove improvements as business lead/program manager for EMEA Channel Operations customer satisfaction and accuracy metrics program.
Data Governance: Design and Implementation Lead of Sarbanes-Oxley (SOX) compliant data management processes (segregation-of-duties concept).
Certified Lean Six Sigma Green Belt, mentoring other L6S Belt candidates within the organization.

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