Customer Service Director Denmark

  • 鉄道車両
  • 接客/販売/個人営業

経験内容

Customer service director, in charge of setting up ALSTOM’s after sales organization in Denmark :
 Team recruitment (project managers, maintenance technicians, hot line attendants) in view of execution of maintenance contracts with main key accounts of the danish railways market
 Set up of the repair workshops and spare part distribution logistics platform
 Deployment of processes and IT tools (CRM, ERP) required to manage the service business
 Development of new business opportunities on the domestic market
 Member of the ALSTOM Denmark management committee
 Business key figures : 2 maintenance contracts lasting 25 years (2017/2042), 100M€ contract value, hiring plan of 30 persons by 2022
International exposure, business development and industrial services are the pillars upon which my career was consolidated.
Each country I have lived in has allowed me to acquire new cultural values and additionnal mind openness , allowing me to further develop a natural ability to adapt into extremely diverse cultures, organizations, business models and industries (Asia, Europe, Middle East).
Working under international exposure is a formidable school of humility and adaptability, as well as a unique opportunity for permanent self-challenging.
I am furthermore convinced that the combined use of empathy and transparency in customer relationship handling enables greater wealth development for both industrials and their clients.
This is particularly true in the field of industrial services where such assets are key to cement long term partnerships.
Now a seasoned executive, used to conduct business development in highly technical and high added value industrial environments, my strengths lie in :
•Active leadership with strategic business sense focused on customer satisfaction and business profitability.
•Permanent entrepreneurial mindset with natural ability to project into long term business visions and innovative business partnerships
•Vocational aptitude to develo