Information Technology & Operations, Banking Infrastucture

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経験内容

  • 金融(都市銀行)
  • 経営者

" Responsible for planning and design functions for the Bank's Infrastructure Group
" As the group's point person for our business customers, my role was to coordinate with our businesses, develop IT strategy, design and deploy technology and operational processes for their business needs
" Business-Operations & Technology Coordination: ensuring that all the IT and operations needs of our businesses were understood and fulfilled
" Technology Strategy: coordinate technology strategy, design with vendors and subject specialists
" Process Design & Deployment: ensure scalable, efficient processes delivering the best in class customer service were deployed
" External business development: support the Bank's customers, Private Equity investee companies, besides associates and strategic partners, Insurance Australia Group and Mega Bank in Taiwan, with Technology and Operations strategy development and execution
" External communication: for the Bank's stakeholders, including regulators, develop communication strategies and execute them
" Technology and operations were key drivers of the Bank's business strategy creating a unique market position for the bank and helping it differentiate itself from competition; The transformation of the IT systems and processes were achieved at 1/10th of the cost and 1/3rd of the time needed for a conventional solution
" In less than three years, the Retail Bank was among the top three in customer satisfaction, the first Japanese bank to offer round the clock ATM services and it completely eliminated usage fees. This was made possible because of the low cost and flexible technology and operations infrastructure
" Despite a small footprint of 29 branches all over Japan, based on the flexible and function rich IT systems, by offering innovative products and services over the internet and leveraging cost efficient processes, the bank built up a customer base of over two million in less than four years after launch
" "The bank is wherev

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