Manager - Digital Operations

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Roles Performed: (Operations Manager, Technical Project Manager)
 Healthcare BI Applications support – Technical solutions with : Informatica(9.6),OBIEE(11.9),Spotfire, Teradata(v15).
 Responsible for delivery & deployment (Release Management Processes) of phases of the project, Handle GxP Applications maintenance, change requests, Knowledge of CAPA and other standard, Streamline redundant processes & integrations and support GE Healthcare BI Simplification initiatives.
 Manage end-to-end services and applications in BI area, covering Application Management and corresponding support activities. Manage the day-to-day operations, drive team performance and people development, within the given guidance, standards, processes and targets and based on customers’ needs. Ensure end-to-end service delivery, service design and service support of applications. Drive continuous improvements in processes to ensure KPIs can be met and exceeded.
 Estimation on projects moving from on premises environment to Amazon Cloud, involved in communication with Amazon team.
 Hands on experience on Informatica cloud.

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12+ years’ experience with ETL and BI reporting areas on analysis, design, development, Production Support and Administration.In my current role, I manage Global Application Maintenance and Support area for BI applications(DevOps culture) in GE Healthcare. Key areas of expertise: IT Project management - in Datawarehouse Business Intelligence -ETL and Reporting implementations and maintenance. Implemented and supported IT systems for major multinational corporations. Core Areas of Expertise  Experience in managing IT applications through the Life Cycle, through application of various development / interaction models such as Dev-Ops, Multi Modal IT.  Exhibited role of Scrum Master using Agile Methodology with tool like Rally.  Exhibited skills in managing the application support area by practicing ITIL processes like Incident & Problem Management, Capacity & Service Availability Management.  Proficiency in managing teams of 30+ members, involving Developers and Support Analysts responsible for delivering world class solutions & support.  An active member of interview panels for recruiting Technical Experts for GE Healthcare & VMware; Managed large scale recruitment events for GE Healthcare Global IT India.  Technical expertise: ETL & reporting administration(Informatica and OBIEE upgrade), support and BI Project Management, vendor management; DevOps implementation, BI Operations Support.

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