June-1993 to November-1994
The Syuen Ipoh
Beverage Manager
Key Accomplishments
Heading the Beverage Department including bar control systems, bar and cellar
designs, wine and beverage selection, wine and beverage list design and
Negotiated sponsorship deals, formulated Beverage training and
Restaurant training manuals and training. Lawrance was promoted to Asst Food and Beverage in October 1993. Managed budgets and income forecast for entire F&B dept.
Part of pre opening team.
May-1992 to May-1993
Park Inn Beach Resort
Restaurant and Bars Manager
Key Accomplishments.
Part of pre opening team and key player in setting up f&b operations and responsible for training and all Standard Operating Procedure manuals.
Key figure in recruitment for F&B Department, beverage costing,
menu design and layout, bar and restaurant layout and budgeting and
Dec-90 to May-92
Bayview Pacific Resort
Beverage Manager
Key Accomplishments
In charge of all bar outlets, bar set ups and designs. Also fully in charge of
Lobby Lounge and all beverage promotions, costing and income forecast.
Lawrance moved to Banquet Department in same capacity in February 1992.
In charge of training and part of pre opening team.
Mar-1982 to Nov-1990
Hospitality Industry
Started my working life as a busboy in Kuala Lumpur Hilton. Moved to PJ Hilton as a bartender and was promoted to headwaiter. Lawrance moved to Penang Mutiara as a headwaiter in 1988.





Extremely results oriented and proactive seasoned business leader with proven record operations, IT management, business development, project management and optimization strategies. Dedicated to continuous process improvement and new technologies in the face of rapidly evolving and changing markets.
Extremely results oriented and proactive in managing cost-effective solutions for company wide concerns. Possesses in depth knowledge of Business Process Outsourcing, Shared Services, Digital Marketing and Transformation and Hospitality Management.
Personable and friendly with superb negotiations and presentation skills.

Key Strengths
• Hands on experience building BPO/Shared Services Centers from scratch
• Focus on process improvement and optimization
• Proven track record of meeting KPI’s
• The ability to devise and implement contact center designs that work for the employees and the organization.
• Ability to train, motivate and supervise
• Upbeat, disciplined and creative personality, seen as a natural leader
• Excellent negotiator/communicator and facilitator
• Focused on staff, kpi’s and bottom line
• Ability to devise effective and inexpensive solutions that meets customers and organization needs.
• Flexible, committed to achieving outcomes.
• Project Management
• Remote Management
• Excellent time management
• Business Development