Operation Development Director

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経験内容

More than 20 years experience in busines operation in various industry (Food and and beverages, Management System Consulting, IT/Business Application Consulting, Electronic, Cosmetics, Direct sales/e-Commerce). Have broad functional experience from supply chain, customer experience, IT Operation, Project Management, Strategic Management, Business Process Improvements Management, ISO9000, Food Safety Management, Halal Assurance System.

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Managing Customer Experience and Services through whole Operation value chain for Cosmetics and Wellbeing products with Multi Level Marketing distribution model in Indonesia market. Delivering better customer experience and service from time to time while maintaining operation cost and service cost are the main focus. Adoption new concept and approach to improve Service and Operation excellence are the main project and activities. Previously, also managed Supply Chain for Lighting product in Indonesia to deliver better service level with reasonable cost. And also taking care After sales service expert with broad knowledge in business to deliver faster resolution with high quality solution by improving all aspect related with voice of customer. Manage business Improvement activities align with company strategies to deliver optimum value and flexibility in the process management to accomodate business environment changing and sustainable growth. Manage and monitor business application (SAP, BAAN, Distribution Management System) performance to make sure technology compatibility with business processes, technology development, business goal & strategy and market dynamics Business Management Consultant who deliver best solution to client to improve business processes and performance not only from ISO 9000 requirement, but also from IT demand for business, Balance Scorecard, Six Sigma approaches, Supply Chain, Distribution Model and Food safety plus halal requirement (especially for Food Industry). Specialties: Business Improvement (Six Sigma, Balance Score Card) Supply Chain Management Customer Relationship Management (After Sales Service) SAP Application (Master Data and Sales Distribution Modul) BAAN ERP Application (All modules except Finance) ISO 9000 Food Safety Management System (HACCP, GMP) Halal Assurance System

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