Director, Network Process & Quality

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Results focused and dedicated executive with 25 + years of experience in operational execution and efficiency, customer advocacy, and cross-functional leadership. Routinely engaged in process definition and improvement, and strategic execution that leads to product success. History of establishing communication channels that enable strategy across business levels, mitigating risk and reducing cost through change management, and leading efforts for quality assurance that ensure operational readiness. Notably skilled at fostering a culture and environment of trust, collaboration, and accountability. Known for the ability to quickly bridge the gap between complex business problems and technology solutions.




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I am an operations focused, process-savvy professional seeking new opportunities to bring more than two decades of experience in change management and continuous improvement to organizations looking to establish or optimize operations. I have a proven history of achieving strategic business objectives for fortune 100 companies and have developed a unique perspective on how to prepare operational teams for transformative change. I am a highly influential and effective leader with a demonstrated track record of process improvement, advanced analytical tactics, and steadfast commitment to customer satisfaction. I have established a holistic approach to problem solving, and am known for the ability to quickly bridge the gap between complex business problems and technology solutions. I am particularly passionate about optimizing the customer experience through product validation and quality assurance while ensuring operational readiness and reducing cost through operational process efficiency. My specialties; Strategic Planning and Operational Execution Cross Functional Leadership Customer Advocacy Program & Project Management Cost Reduction & Process Efficiency Quality Assurance & Lean Six Sigma Telecommunications & Consumer Electronics