Director Global Business Transformation & PMO

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Reporting to Avon’s Global Business Transformation Leader. Responsible for instilling problem solving and growth culture within the organization by executing strategic opportunities in sales & expense areas.

Key Accomplishments
• As Project Lead partnered with E&Y to identify savings opportunity within the supply chain organization. Identified $20MM+ in opportunities that are being vetted and/or executed by the global teams.
• Worked with McKinsey’s RTS (Recovery and Transformation Services) team on North America Representative Leads (Acquisition) program specifically around using analytics to gain insights and develop Representative Life Time Value to predict future sales and Representative Engagement.
• Working with Cerberus (PE firm) towards Avon’s 3 year transformation plan – team delivered $70MM+ in 2016. Working on Social Media digital transformation initiative using Big Data to drive sales & retention.
• As the project lead for LATAM (Brazil & Colombia), developed sales prediction models to increase sales. Pilot showed sales up 1% in Brazil and 40% in Colombia – continuing to refine variables.




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MIT and West Point graduate with proven ability to think strategically and adapt to new situations in a fluid environment. Highly skilled in analytics, growing sales, cost savings, and leading teams in support of business strategy. Able to operate in a non-linear manner to implement changes, manage people & enterprise wide programs. Well rounded with cross-functional expertise & experience and leading multi-cultural / functional groups. Successful in corporate to entrepreneurial setting and from niche to high volume environment. Second language - Korean. US Military Veteran Business Transformation PMO - Program Management Office Business Turnarounds Sales & Marketing Effectiveness Process Reengineering Lean Six Sigma Master Black Belt Continuous Improvement Business / Process Excellence Operations Data Analytics Prediction / Sales Modeling Digital / eBusiness Risk Management Customer Loyalty NPS Net Promotor Score Financial Services Global