Data Center Operations Manangement

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1997 to 2010: Led IT Operations group which provided mission critical support on a 24 x 7 x 365 basis to the whole enterprise infrastructure which included but not limited to planning; deployment, maintenance, & budgeting for enterprise-wide IT data center operations. Managed critical incidents and ensured continuous access to vital technology resources. Created and implemented IT standard operating procedures. Liaised with Help desk, networking, application & technical support teams, and Relationship Managers and Customers to resolved problems, gathered business requirements to meet emerging demands. Monitored performance metrics, including SLAs. Managed Vendor relationships, assisted in setting up and facilitated DR and BCP exercises to ensure the integrity of production environment. Managed staff which included training; coaching; motivating; & hiring. Worked closely with HR and conducted performance evaluation; implemented disciplinary action and if necessary termination. Facilitated to resolved conflicting personal issues & grievances. Built high caliber team and elevated employee skill sets by providing them the tools and support they need to achieved this goal. Aligned staff with technology resources with company goals which resulted in a competitive advantage to the company.

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I have proven ability to align staff and technology resources with company goals that can provide a competitive advantage to Organizations. A sample of my notable accomplishments includes: • Managing all facets of IT operations, planning technology strategy, directing implementations and ensuring access to vital technology tools in a 24/7/365 environment. • Building high-performance teams, elevating employee skills levels and providing the support and tools needed to achieve goals. • Overseeing IT support operations, serving as a key resource to help desk personnel, technical teams and cross-functional groups. • Playing a key role in launching program to improve relationships between customers and technical groups. • Collaborated with key personnel within the IT support groups in the implementation of BCP and DR to ensure the integrity of the production environment. • Team building. Believed that Teamwork is crucial to the success of the business.

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