MS Windows Specialist

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2016 to 2017: The job was focused on off hours activities, ensuring all windows servers are up to date with system patching, releases, and coordination of system upgrades and deployment. Provided Tier1 triage for off hours outages; and recommended technology solutions to internal and external customers which included but not limited to Vendor management. Ensured that windows servers pass thru a peer review process before deployment to production. Asset management via SDP and performed Active Directory management.

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I have proven ability to align staff and technology resources with company goals that can provide a competitive advantage to Organizations. A sample of my notable accomplishments includes: • Managing all facets of IT operations, planning technology strategy, directing implementations and ensuring access to vital technology tools in a 24/7/365 environment. • Building high-performance teams, elevating employee skills levels and providing the support and tools needed to achieve goals. • Overseeing IT support operations, serving as a key resource to help desk personnel, technical teams and cross-functional groups. • Playing a key role in launching program to improve relationships between customers and technical groups. • Collaborated with key personnel within the IT support groups in the implementation of BCP and DR to ensure the integrity of the production environment. • Team building. Believed that Teamwork is crucial to the success of the business.

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