Executive Director

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経験内容

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A people oriented leader with a proven track record in leading and managing operations teams to achieve and exceed targets
I have 11 years of working experience specializing in Customer Service and Contact Centre Management with various customer profiles. I possess In-depth knowledge and understanding of Customer Experience processes, diverse service delivery functions in overall Customer Service and Passionate in creating differentiated customer experience thru people for a sustainable business advantage.
I am highly visible, dynamic, and assertive. I have exceptional leadership skills, and my forte is in managing teams & performance of people. I am a firm believer in getting involved with the team’s daily work and love to develop my staff in succession planning.
I have a structured and analytical approach towards my work and am always looking for opportunities to improve systems and procedures by eliminating non value added work. In addition, I have the ability to influence upward and across by negotiating realistic expectations and deadlines in order to achieve goals while maximizing client/business satisfaction levels

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A people oriented leader with a proven track record in leading and managing operations teams to achieve and exceed targets I have 11 years of working experience specializing in Customer Service and Contact Centre Management with various customer profiles. I possess In-depth knowledge and understanding of Customer Experience processes, diverse service delivery functions in overall Customer Service and Passionate in creating differentiated customer experience thru people for a sustainable business advantage. I am highly visible, dynamic, and assertive. I have exceptional leadership skills, and my forte is in managing teams & performance of people. I am a firm believer in getting involved with the team’s daily work and love to develop my staff in succession planning. I have a structured and analytical approach towards my work and am always looking for opportunities to improve systems and procedures by eliminating non value added work. In addition, I have the ability to influence upward and across by negotiating realistic expectations and deadlines in order to achieve goals while maximizing client/business satisfaction levels

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